Welcome to my blog on Content Intelligence and Engagement Performance; I have spent years in collaboration, messaging and social space developing advanced technologies to improve the consumer experience and lead generation. Was inducted into the Viral Hall of Fame by Marketing Sherpa as well as other industry awards. Join me in the conversation.
Wednesday, December 30, 2009
Brands start taking advantage of social graphs.
If the late '00s were the era of the social network, the early '10s will see the rise of the "social graph" -- the network of you, your friends, and the friends of your friends.
There is going to be a play here for using consumers presence with Instant Messaging and the use of realtime as well .
Everyone has a social graph. In fact, the point of social networking has been to build one. We will now see services like Facebook and Google start to use social graph data more aggressively as we move away from the "destination web" towards a "social web" whereby people get information through their networks rather than a specific site. Facebook's new "reconnect with" feature is one implementation of social graph data.
The social graph needs two kinds of tool to work. At the service end, it needs algorithms -- the formula that use your graph to determine what information and connections you value most, which allows services to predict what information you're going to like (including, of course, which products and marketing communications you'll appreciate). At the user end, it needs filters -- the ability to group people and information more effectively to get the most out of a network. The effectiveness of both algorithms and filters are improving rapidly, and these will be a big factor in the continued evolution of social media.
In 2010 there will be a heightened need for brands to understand how to be more social in order to access these more segmented networks. There's increasing evidence that the ROI of social media is definitely worth the effort.
In my next post will talk to some of the above approaches in Social Brand Growth Part II.